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Setting up your personal email account

As a user at [[!template id=realm]] you have been given a single [[account]]. Tied to this account is an email address (or possibly more than one).

All incoming emails are delivered to the inbox of your personal account (ie. same location no matter if you have more addresses attached).

Webmail setup

Webmail is probably the simplest way to reach your emails. Somewhat like HoTMaiL or GMail but without advertisements.

  1. Go to [[!template id=webmailurl]]
  2. Login using your personal username and password

Recommended setup of local email program

If you have a computer of your own, it is recommended to use a "real" email application in favor of webmail. It works faster and is more stable. It is also puts less burden on the server.

  1. Download Mozilla Thunderbird

    (!) Other email programs work too, but Mozilla Thunderbird is considered most reliable, while still both userfriendly and free.

  2. Create an "imap" account

    (!) The alternative, pop3 (suggested by default in many applications), is less flexible - e.g. does not work well concurrently with webmail access to your emails.

  3. Use your provided username and [[!template id=mailhost]] as both incoming and outgoing server

  4. Enable encryption for incoming mail (imap or pop3):

    • Enable "SSL" (also called "secure connection")
  5. Enable encryption for outgoing mail (smtp):

    1. Enable "SSL"
    2. Change port number from the standard 25 to 465 (Mozilla Thunderbird does this automatically)
    3. Enable authentication, using same username and password as for your incoming mail

    /!\ Avoid "TLS" (also called "secure passwords") - it does not work together with SSL.

Many email applications help you setting up your account using a "wizard". Unfortunately security setup is often left out from such routines.
If you are guided by a wizard, you therefore afterwards need to manually check that the configuration produced match the above instructions.

/!\ Some applications stash away security options (SSL, password etc.) below "advanced settings" or similar.

Your email application might complain that it does not trust the mail server. You then need to accept the "security certificate" used at [[!template id=realm]] (see external reference to at the bottom of this page). Mozilla Thunderbird need no special handling.

Special quirks with Apple Mail

The default setting for some versions of Apple Mail is to leave a copy of all your emails on the server, even when deleted in the application.

If you use Apple Mail, you need to avoid filling up your [[allowed disk space|quota/intro]] by changing that behaviour:

  1. Open "Mail"
  2. Go to Preferences > Accounts > Advanced
  3. Check "remove copy from server after retrieving a message"

External links

The help texts at is generally good, as their system works much like this. Just remember to use [[!template id=mailhost]] whenever "" is mentioned.